Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline
  • via MOL’s online form
  • by calling 0115 855 0260
  • bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm
  • bring the paper form to the post box outside, any time

The Medicine Order Line (MOL)

The Medicine Order Line (MOL) offers a number of convenient ways to order your prescriptions. There aim is to ensure patients are using a service that most suits them.

Collecting your prescription

Please allow 3 working days for your prescription to be process at the surgery, then additional time for your nominated Pharmacy to make up your prescription ready for collection.

Call the surgery between 10am and 12pm and speak to our dedicated prescription clerks. This line is dedicated to prescription queries only. The reception team cannot take prescription requests over the phone. 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.