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Online Consult


Notice: Due to Coronavirus risk to patients and staff, reception will be closed to walk-in contacts for the foreseeable future.

The best way to contact the team is via Online Consult above, by email, or by phone.

We continue to offer rapid access to our clinical team, but please expect the reception team to ask a few questions to navigate you to the right person to help with your problem.

You may find we ask you for more details than usual. This is because it helps us decide how best to contact you since we can now answer queries by text, video call, and email, as well as see you face to face if needed. We treat all information as strictly confidential, but if you’d prefer not to speak to our reception team you can use the Online Consult button above.

Reception

Phone lines are open as usual 8.00-18.30 Monday-Friday.

You won’t be able to enter reception in person without a prior appointment for your safety and the safety of our staff.

 

You may find we ask you for more details than usual. This is because it helps us decide how best to contact you since we can now answer queries by text, video call, and email, as well as see you face to face if needed.

 

We treat all information as strictly confidential, but if you’d prefer not to speak to our reception team you can use the Online Consult button above.

 

Online Consults

We will respond to your Online Consultation the same day if you submit one before 2pm (Mon-Friday) or the next working day if you submit it after 2pm

 

Phone consultations

You can request a phone consultation through Online Consult above, or by calling reception. If your query is best dealt with in another way, reception will talk you through this. The reception team may direct your query to a pharmacist, physio, nurse or social prescriber if this is more appropriate than speaking to a doctor.

 

Video consultations

Request via Online Consultation

 

Face to face consultations at the surgery

These are booked after a phone, video or online consultation so we can ensure we see you safely. We’ll see you wearing PPE in a decontaminated area of the surgery for your safety.

Immunisations

Childhood vaccinations continue as normal, and we’ll be calling patients as necessary. As vaccination programmes resume, we’ll invite patients as necessary

 

Procedures such as B12 injections, joint injections, contraceptive devices

At the moment, only immediately necessary procedures are taking place. If you have a query about whether you need is available, the best way is to contact us via Online Consult

We are prioritising procedures such as joint injections for those patients who are severely affected by pain, which is restricting ability to self-care or attend work.

Urgent referrals

These continue as normal, including referrals for possible cancer. If you have any symptoms that could indicate cancer, like blood in your urine or poo, coughing up blood or unexplained weight loss, please contact the practice

 

Routine referrals

The surgery can make routine referrals to the hospital, but expect a delay before being seen as lots of routine care is currently on hold.

 

Blood tests

For your safety blood tests are now pre-booked to keep waiting rooms from being full and allow for social distancing. You can book here https://www.swiftqueue.co.uk/uhdb.php

 

Medication reviews

Wherever possible we are undertaking these by phone or text message. If your medication review is over-due we won’t prevent you from ordering your medication without contacting you to renew your medication. We’ll contact you to arrange the annual renewal of your medication.

Prescription requests

The quickest way to order repeat prescriptions is via the NHS App

This can be downloaded onto a smartphone without needing login details from the surgery. Paper requests can be posted or dropped into the post box at surgery.

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Data Privacy Notice - see under the Information for patients tab for our Data Privacy Notice. 




Please visit the website below to access Joined up Care in Belper

http://www.southernderbyshireccg.nhs.uk/have-your-say/engagements/belper-health-services/

Southern Derbyshire Clinical Commissioning Group have asked for your help in shaping the future of service delivery within the NHS by completing their survey and leaving your feedback. You will find the link in the Patient Group Section.

Safe HavenRiversdale Surgery is part of Derbyshire's Safe Place Scheme and is a registered Safe Haven for those adults with learning disabilities.  See the Safe Haven page for more details. 

(Site updated 09/06/2020)
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