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Online Consult


Covid-19 Vaccinations - the practice is working hard to prioritise a Covid-19 vaccination service.

Please bear with us while we release staff time to organise and deliver Covid vaccinations.

All eligible patients will be contacted directly in order of clinical priority.

The surgery is directly involved in organising and delivering Covid19 vaccinations, and we'll be releasing staff to prioritise this.

There may be a longer wait than usual for non-essential services during this time.

If you have a non urgent query or problem, consider using the pharmacy, 111 or Minor Injury units for advice where possible and appropriate.

The order of priority for these vaccinations is set by government guidelines.

PLEASE WEAR FACE MASKS AT ALL TIMES IN THE SURGERY. WE WILL NOT BE ABLE TO LET YOU IN UNLESS YOU ARE WEARING A FACE MASK.  

Please do not contact us about the following:

COVID-19 Vaccines

You will be contacted by text message or telephone call. Please do not contact us about your appointment, please wait for us to contact you. The order in which people are eligible for the vaccine is set by national guidelines. Further information on the COVID-19 vaccination programme is available at www.gov.uk/coronavirusIf you are a frontline health care worker, a frontline social care worker, or a carer working in a care home for older residents and you would like to have your COVID-19 vaccination at Babington Hospital then please inform us of this by E-mail or online, including brief details of your current role.

COVID-19 Tests

You can apply for a coronavirus test by:

(1) visiting www.nhs.uk/coronavirus; or

(2) calling the coronavirus testing call centre on 119.

A friend or family member can apply on your behalf.

Further information is available at www.gov.uk/coronavirus

COVID-19 Sick Notes

You can obtain a sick note for Covid-19 symptoms, or for self-isolating by clicking here.

More information is available here.

You do not need a sick note from a GP for Coronavirus symptoms or for self-isolating, even if you are off work for longer than the 10 or 14 day period specified.  If your employer feels that these measures to protect vital NHS services do not apply to them, please ask them to write to us to tell us why.

COVID-19 Employment Advice

The government information for employers and employees is here.

The advice asks employers to use their discretion rather than requiring medical evidence so that the NHS can focus on caring for patients. If your employer feels that these measures to protect vital NHS services do not apply to them, please ask them to write to us to tell us why.

COVID-19 Shielding Letters

COVID-19 shielding letters are sent out nationally and do not come from Riversdale Surgery. Information on shielding is available here.

Hospital appointments

Do not contact us for updates on hospital appointments. We do not have this information. If an update is essential, then please contact the hospital. However please do be patient with them at this time of unprecedented demand on NHS services.

Current services:

Reception

Phone lines are open as usual 8.00-18.30 Monday-Friday.

You won’t be able to enter reception in person without a prior appointment for your safety and the safety of our staff.

 

You may find we ask you for more details than usual. This is because it helps us decide how best to contact you since we can now answer queries by text, video call, and email, as well as see you face to face if needed.

 

We treat all information as strictly confidential, but if you’d prefer not to speak to our reception team you can use the Online Consult button above.

 

Mental Health Support

We are here to support you with mental health illness.  Please click here for further information on available support.

Online Consults

We will respond to your Online Consultation the same day if you submit one before 2pm (Mon-Friday) or the next working day if you submit it after 2pm

 

Phone consultations

You can request a phone consultation through Online Consult above, or by calling reception. If your query is best dealt with in another way, reception will talk you through this. The reception team may direct your query to a pharmacist, physio, nurse or social prescriber if this is more appropriate than speaking to a doctor.

 

Video consultations

Request via Online Consultation

 

Face to face consultations at the surgery

These are booked after a phone, video or online consultation so we can ensure we see you safely. We’ll see you wearing PPE in a decontaminated area of the surgery for your safety.

Immunisations

Childhood vaccinations continue as normal, and we’ll be calling patients as necessary. As vaccination programmes resume, we’ll invite patients as necessary.

 

Covid19 Vaccinations

Please do not contact the surgery to get an appointment, we will contact you by text message or by phone call. If you need to update your telephone contact details, please do so by E-mail or using Online ConsultThe surgery is directly involved in organising and delivering Covid19 vaccinations, and we'll be releasing staff to prioritise this. There may be a longer wait than usual for non-essential services during this time. If you have a non urgent query or problem, consider using the pharmacy, 111 or Minor Injury units for advice where possible and appropriate. The order of priority for these vaccinations is set by government guidelines. To see the latest updates please click hereIf you are a frontline health care worker, a frontline social care worker, or a carer working in a care home for older residents and you would like to have your COVID-19 vaccination at Babington Hospital then please inform us of this by E-mail or online, including brief details of your current role.

Procedures such as B12 injections, joint injections, contraceptive devices

If you have a query about whether you need is available, the best way is to contact us via Online Consult

Steroid joint injections are limited to a treatment of last resort for joint pain due to safety concerns over administration of steroid causing increased risk from coronavirus.

Contraceptive services are available, a phone consultation is necessary before any procedures are booked.

 

Urgent referrals

These continue as normal, including referrals for possible cancer. If you have any symptoms that could indicate cancer, like blood in your urine or poo, coughing up blood or unexplained weight loss, please contact the practice

 

Routine referrals

The surgery can make routine referrals to the hospital, but waiting times will be longer than usual for outpatient appointments.. 

Blood tests

For your safety blood tests are now pre-booked to keep waiting rooms from being full and allow for social distancing. You can book here https://www.swiftqueue.co.uk/uhdb.php

 

Medication reviews

Wherever possible we are undertaking these by phone or text message. If your medication review is over-due we won’t prevent you from ordering your medication without contacting you to renew your medication. We’ll contact you to arrange the annual renewal of your medication.

Prescription requests

The quickest way to order repeat prescriptions is via the NHS App

This can be downloaded onto a smartphone without needing login details from the surgery. Paper requests can be posted or dropped into the post box at surgery.

Audiology clinics

These are being held at the surgery every fortnight. If you are 55+ and want a hearing test, you are able to self refer using the form linked below.

Audiology Self Referral Mediscan form

Coronavirus support

Derbyshire is providing support during coronavirus, including food and medication delivery. Call 01629 535091 or register at www.derbyshire.gov.uk/home.aspx.

Support is also available from Amber Valley on 01773 570222 or at www.ambervalley.gov.uk.

You can request support from NHS Volunteer Responders on 0808 1963646.

The national website is www.gov.uk/find-coronavirus-support.

At Riversdale, you can contact our care coordinator Helen Riley for support via our usual contact details.

Medical Reports

If a paid medical report is essential, please try to work with whoever is requesting the report to see if it can be done by someone who is not an NHS provider. For example, some reports can be done by private healthcare providers or by occupational health doctors, or by obtaining a copy of your medical records. If you contact us for a paid medical report, we may ask you to explain why this work is immediately necessary and ask if it can be postponed.  We do however understand that some reports are time-critical if, for example, they allow essential workers to continue to work, and cannot be done by another provider. We will prioritise urgent medical care over providing medical reports, and so you may wait longer than usual for your report.

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Please see under our opening times tab for more details about closures.  We have a training day once a month on a Wednesday afternoon and

during the coronavirus pandemic we will also be closed on Thursday afternoons. 

Data Privacy Notice - see under the Information for patients tab for our Data Privacy Notice. 




Please visit the website below to access Joined up Care in Belper

http://www.southernderbyshireccg.nhs.uk/have-your-say/engagements/belper-health-services/

Southern Derbyshire Clinical Commissioning Group have asked for your help in shaping the future of service delivery within the NHS by completing their survey and leaving your feedback. You will find the link in the Patient Group Section.

Safe HavenRiversdale Surgery is part of Derbyshire's Safe Place Scheme and is a registered Safe Haven for those adults with learning disabilities.  See the Safe Haven page for more details. 

(Site updated 20/01/2021)
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