To make an appointment with the surgery please call 01773 822386, you can also use our Online Consult feature.

All consultations are run on an appointment system. Appointments can be made either in person, by telephone or on line. Some appointments are available on the same day and some are available to be pre-booked in advance. All appointments in the first instance will be via telephone. The GP will arrange a face to face appointment if they feel it is necessary.

We will endeavour to give patients an appointment with the doctor of their choosing but sometimes this may not be possible, the earliest appointment with an alternative GP would then be offered instead.

For matters of an urgent nature, a duty doctor will be available all day.

Please inform the receptionist if you are unable to get upstairs to see a doctor or a nurse. We would then make arrangements for you to be seen in a downstairs room.

Practice nurses are qualified registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes,  childhood immunisations, wound care, ear syringing,  cervical smears, travel vaccinations and contraceptive injections as well as several other services.

Reception will be able to book you in for a telephone consultation, phone the surgery on the usual number.

Please be aware that the receptionists cannot give an exact time when the clinician will return your call.

Please note that our online consult feature is also available for general medical queries and medical advice.

If possible please try to telephone reception before 11:00 if you require a home visit as visits are completed after morning surgery and before afternoon surgery starts.You will be asked to provide a contact telephone number and some brief details as to the reason for your request. The Duty Clinician will contact you by phone to discuss your concerns.

Following discussion it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. The clinician may still ask you to attend surgery if appropriate or required for certain examinations/tests that necessitate a clinical environment.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Our receptionists have an extremely busy job. Try to help them to help you.

The GPs have requested that the reception team ask a series of questions, this enables us to direct your call to the most suitable clinician.

This is also relevant when a home visit is being requested.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

Please call the surgery on 01773 822386 to cancel your appointment. You can leave a voicemale if you choose option 5. 

Leave your full name, date of birth and time and date of your appointment. 

We use texts to get more information from patients, along with sending out useful information.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

GP Registrars

Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrars will have had 2-4 years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship.

Dr Jane Packer and Dr Charlotte Schofield are currently the GP registrars at the practice.

Medical Students

We are also a designated teaching practice for medical students. If a student is sitting in with a doctor or nurse, at the time of your appointment, our receptionist will advise you of this and you will be given the opportunity of seeing the doctor or nurse alone.

Occasionally patients with specific problems may be asked to attend for their medical history to be taken and also examination by the medical student. This is, of course, purely voluntary but our doctors and students are very grateful for your help.

Videoing of Consultations

• Because we are a teaching practice, on occasions you may be asked to allow a video to be made of your consultation.
• This will not happen without your consent.
• Examinations will not be recorded.
• You may ask for the consultation to be deleted if you change your mind
• The video will be for teaching purposes only between doctors and will be deleted anyway shortly afterwards.
• If you decline to be videoed, it will make no difference to your appointment or the availability of the appointment.
• Please ask if you require further details.